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WNH strongly recommends the following:

  • Limiting visitors to two at a time per patient.
  • Keeping children at home, when possible.
  • Using respiratory hygiene and cough etiquette, including covering your mouth and nose with a tissue when coughing or sneezing and using the nearest waste receptacle to dispose of tissue after use.
  • Performing proper hand hygiene (e.g., handwashing with soap and water, alcohol-based hand rub, or antiseptic hand wash) after having contact with respiratory secretions and contaminated objects/materials.
  • Following precautions (contact and droplet) by wearing a gown, mask, and gloves when those signs are posted by patient doors.

In addition, William Newton Hospital requests visitors exhibiting one or more of the following symptoms stay home:

  • Fever
  • Cough
  • Sore throat
  • Body aches


Visitor Information


Visitors Welcome

Visitors can be good medicine and they are welcome at William Newton Hospital. Patients have the right to choose who visits them. The hospital does not restrict visitaion based upon race, color, national origin, religion, sex, gender identity, sexual orientation, disability, or relationship status. Please keep in mind that patients need rest and patient care is our primary concern. Occasionally visitation is limited for the safety of patients and/or visitors. Examples of these situations include increased need for infection prevention (see below), risk for radiation exposure, or high potential for interference during procedures.

Visiting Hours and Rules

In order to enhance the quality of care, specific visiting hours and rules have been established:

  • Clothing - Proper attire is required, including shirt or blouse, pants or skirt and footwear, or equivalent clothing.
  • Emergency Room - For your safety and security there are times when visitors will not be allowed in the ER. Visitors may be asked to leave at any time.
  • Acute Care / Swing Bed(2nd East) - General visiting hours are 1 p.m. to 8:30 p.m. During other times, visitors are generally limited to two people selected by the patient. Children under 12 must be accompanied by an adult, including in the lobby. Children age 6 and under may visit with approval of a nurse or physician.
  • Intensive Care Unit - Limited to two visitors once an hour selected by the patient. Times and frequency may vary with patient's condition and the number of patients in the ICU. The ICU is a closed unit, so please use the intercom system to gain permission to visit. Any exceptions to the visiting policy will be at the nurse's discretion.
  • Patient Requests - Occasionally patients will request that they not have visitors so they may rest. In this situation a nurse will inform the patient of any visitors and relay messages. Please respect the patient's request.
  • Staff Requests - Physicians or other clinical staff may ask visitors to leave the room while they work with a patient. This is to insure patient's privacy and the safety of everyone.

Infection Prevention

Generally, visitors should be free from symptoms of communicable diseases such as colds, flu and skin infections. Examples of these symptoms include cough, fever, diarrhea, vomiting and draining skin lesions. Children who have been exposed to a communicable disease or who are obviously ill are not permitted on the nursing units. Good hand washing is important for visitors as well as staff. Visitors may be asked to leave at any time at the medical or nursing staff's discretion.


WNH is a tobacco-free facility. Use of tobacco products is prohibited in any building or on property owned or operated by WNH.


Parking for patients and visitors is located on Fifth Avenue across from the main entrance. Outpatients may also park in designated areas behind the hospital accessible from Michigan Street. Handicapped parking stalls are designated in several areas in front and behind the hospital. Patients and visitors are asked not to park in loading zones, emergency drives or designated physician parking areas.

Food, Flowers and Gifts for Patient

Visitors should check at the nursing station before bringing flowers, gifts, food or drink to patients. Many patients have food restrictions or allergies.

Patient Conference Room

The hospital has a room specifically designed and furnished for patient and family privacy. It is located on the first floor adjacent to the surgery waiting area and emergency room. Patients may use the room at any time to converse with a physician, meditate, meet with a member of the clergy, grieve, meet family or friends or just get away from the medical environment for a while. Please let the nursing staff know where you will be. Although comfortable, the room will only hold three or four people. If the room is busy or access is a problem, contact the nursing staff for assistance with making other arrangements.

Waiting Areas

Specific waiting areas have been designated for families of patients in Surgery, Intensive Care, Acute Care (2nd East), Diagnostic Imaging, the Family Birthing Center and the outpatient departments on 1st West. The lobby serves as the waiting area for patients in the Emergency Department. During busy weekday hours, a volunteer host is on duty in the lobby and surgery waiting areas to assist family and visitors.


Letters and packages for patients are delivered each morning by volunteers. Letters and parcels that arrive after you have been discharged are forwarded to your home. Stamps and stationery may be purchased in the Snack Bar/Gift Shop. Outgoing mail may be left at the nursing station. Newspapers may be purchased from dispensers located at the hospital entrance.

Notary Public

The services of a notary are available for patients on weekdays at no cost. For information call extension 1103.

For the Hearing Impaired

A telecommunications device is available to help hearing impaired patients or patients who want to communicate with a hearing impaired relative or friend.

Language Interpreters

The hospital appreciates any assistance that family members can provide in communicating with patients and other family members. The hospital has access to interpreters for several foreign languages should a patient require it.

Wireless Internet Access

Patients and guests can access the Internet in select locations of the main hospital building. Connect to WiFiWilly in the Snack Bar/Gift Shop, patient rooms on 2nd East and the waiting areas of the Main Lobby, Surgery, Ambulatory Care, 2nd Center and the Family Birthing Center.